Copyright: Copyright (C) XXXX PLACEHOLDER TEXT


Introduction
Xevious for Windows

© 1982 1997 Namco Ltd., All rights reserved.

 	About Xevious

 	Play Xevious

 	Characters

Customize game settings

Customize player controls

 	Miscellaneous settings

Your guide to Microsoft Technical Support


About Xevious

The Solvalou is the ship that you pilot into enemy air space. Fire the Zapper at targets in the air, and fire the Blaster at targets on the ground or in the water. Evade enemy fire by maneuvering your ship in eight different directions. If you get hit, you lose your Solvalou. When you lose all of your ships, the game is over.


Play Xevious

Start the game

Control the Solvalou (your ship)

Move deeper into enemy territory

 	Win extra lives

 	Exit a game


 Start the game

1	Click the Start button, and then point to Programs.

2	Point to Microsoft Games, point to Revenge of Arcade, and then click Xevious.

Flashing images and colors simulate what you see when turning on an arcade machine.

3	When the game screen appears, add credits either by clicking Credit on the Game menu or by pressing F2. Add two or more credits to start a two-player game.

4	To start the game, click 1 Player Start or 2 Player Start on the Game menu. You can also press F3 for a single-player game or F4 for a two-player game.


 Control the Solvalou (your ship)

The Solvalou can move up, down, left, or right. You can also move diagonally by pressing two keys at the same time. The arrow keys have the following default settings:

Up  ↑

←   Left      [image]     Right   →

Down  ↓

The default setting is three Solvalous. When you lose all three, the game is over.

Zapper

The Zapper is an air-to-air weapon that fires continuous bursts when you hold down X, the default key. You can fire the Zapper more rapidly by pressing X multiple times. Fire the Zapper at enemies coming toward you in the air.

Blaster

The Blaster is an air-to-surface weapon that fires a single missile when you press Z, the default key. Use the scope in front of the Solvalou to aim at targets on the ground or in the water. When the crosshairs on the scope glow, fire at the target.

See also

Customize game settings

Customize player controls


  Solvalou (your ship)

The Solvalou has two weapons: the Zapper, which fires air-to-air missiles, and the Blaster, which fires air-to-surface missiles.


  Zapper

The Zapper is an air-to-air weapon that fires continuous bursts.


  Blaster

The Blaster is an air-to-surface weapon that fires one missile at a time.


  Scope

The scope is displayed in front of the Solvalou. Use it to aim the Blaster.


  Crosshairs

The crosshairs help you aim the Blaster. When the crosshairs glow, fire at the target on the ground or in the water.


Move deeper into enemy territory

There are 16 game zones that are separated by forests. The first forest appears at the beginning of the game. If you move through more than 70% of a game zone before your Solvalou is destroyed, your next Solvalou (if you have one) will start out at the beginning of the next game zone.


Win extra lives

By default, you win extra lives when you reach 20,000 and then 60,000 points. After that, you win one life (one Solvalou) for each 60,000 points. You can change the bonus score setting in the Customize Game dialog.

See also

Customize game settings


Exit a game

To exit a game, click Exit on the Game menu, or press ALT+F4.


Characters

 Solvalou

There are 26 characters in Xevious including the Solvalou.

Enemy characters

Most of the characters in Xevious are enemies of two types:

•	Enemies in the air coming from the upper part of the screen.

•	Enemies, either fixed or mobile, attacking from the ground.

Each enemy attacks and moves differently, so the points you score depend on how difficult it is to destroy the enemy.

 Andor Genesis (Mother ship)

When you move deeper into enemy air space, a giant floating fortress Andor Genesis appears and fires on you with powerful weapons. You can disable it by firing at the core with the Blaster. You can also use the Blaster to destroy its four cannons.

Hidden characters

 Sol (citadel)

Some characters are hidden on the ground. Even though you don’t see anything, the crosshairs on the Blaster’s scope will glow, indicating that an enemy target is in firing range. Fire the Blaster at the target to make it appear, and then fire again to destroy it.

 Special (bonus flags)

There are four bonus flags. The Blaster’s scope cannot detect the hidden flags, but you can make them appear by firing the Blaster at the ground. When a flag appears, fly your ship over the flag to win one Solvalou.


Customize game settings

To change game settings, click Customize Game on the Options menu. The changes you make will be saved and reflected in subsequent games. For more information, click  [image].

Change the number of lives, game difficulty, and bonus score

To change the number of lives, game difficulty, or bonus score, click the down arrow next to the item, select an option from the list, and then click OK to reset the game. To restore default settings, click Restore Defaults. Click Reset High Scores to erase the high scores recorded thus far. For more information about high scores, click  [image].

Note: Changing the Number of lives setting, for example from 3 to 5, also changes your choices for the Bonus score setting.

Change screen display

You can display the game in two ways: in window mode and full-screen mode. Switch between window mode and full-screen mode by pressing F11. You can also click Full Screen on the Options menu, but when you do this you have to press F11 to return to window mode since full-screen mode does not display a menu bar.


Customize player controls

You can use a keyboard, joystick, or game pad to play a game. To change controls, click Player Controls on the Options menu. The changes you make will be saved and reflected in subsequent games. For more information, click [image].

Change keyboard settings

You can assign a key to a specific function. To change a key assignment, click the down arrow next to the item, and then select an option from the list. To automatically reset the game with the new control settings, click OK. To restore default settings, click Restore Defaults.

Change joystick and game pad settings

To use the joystick or game pad, make sure the Enable Joystick check box is selected.

You can assign a joystick or game pad button to a specific function. To change a button assignment, click the down arrow next to the item, and then select an option from the list. To automatically reset the game with the new control settings, click OK. To restore default settings, click Restore Defaults.


Miscellaneous settings

Use the Reset and Test Mode commands

Turn sound on and off

Pause a game


Use the Reset and Test Mode commands

On the Game menu, the Reset command returns you to the starting game screen, and the Test Mode command checks system functions. You can also reset the game by pressing F9 and test the system by pressing F10.


Turn sound on and off

Turn sound on and off either by clicking Sound on the Options menu, or by pressing F12.


Pause a game

While playing in window mode, you can pause the game by clicking outside the game window. If you are in full-screen mode, press F11 to return to window mode to pause the game. You can also pause the game by clicking the Minimize button.


Save game settings

Changes you make in the Customize Game dialog, such as the number of lives or game difficulty, are automatically saved. The next time you start the game, the changes will be in effect. You do not have to change the settings again.


Save player control settings

Changes you make in the Player Controls dialog are automatically saved. The next time you start the game, the changes will be in effect. You do not have to change the settings again.


Save high scores

High scores and ranking data are saved automatically. The next time you start the game, the information is automatically loaded.


You can specify the number of lives you want. Changing this setting also changes your choices for the Bonus score setting.


You can select the game difficulty in levels ranging from easy to very hard.


You can select the bonus score at which you will win another life.


You can reset high scores.


You can select key assignment options from the list.


Select this check box to use either the joystick or the game pad.


You can change joystick settings by clicking Change Joystick Settings. If the button is unavailable, go to the Control Panel in Windows to make sure that the joystick is installed.


Select the joystick settings that you want from the list.


Click OK to save changes and close the dialog box.


Click Cancel to close the dialog box without saving changes.


Click Restore Defaults to restore default game settings.


Click Restore Defaults to restore default key settings.


Click Restore Defaults to restore default joystick or game pad settings.


Team credits

Namco team

Namco Ltd. Producers: Masashi Suzuki, Yoshiaki Kawamura

Product Managers: Naomi Takematsu, Akiko Hattori

Programmers: Takuya Harakawa, Katsumi Yamada

Testing: Namco Interactive Media Business Team

Microsoft team

Microsoft Producer: Laura Fryer

Product Planner: Peter Bergstrom

Product Manager: Ann Martinson

Localization Project Manager: Laurence K. Smith

Technical Support Lead: Steven Kastner

Software Test Lead: Todd Squire

Software Testers: Sonny Plotner, Charles Cooper, Curtis Creamer

Hardware Configuration Testers: Harold Ryan, Paul Gradwohl

Beta Coordinator: Matt Alderman

Setup Developer: David Shoemaker

Translator: Yumiko Lindsey

Editor: Carmen Almodovar

Jewel Case Artist: JoAnne Williams

Setup Artist: Todd Lubsen

Management: Stuart Moulder, Alan Hartman, Tim Znamenacek, Jo Tyo, Matt Gradwohl, Craig Henry, Ed Ventura

With special thanks to Flynn’s Classics, Toshiro Nakajima, and Jerry Schroeder.


End-User License Agreement and Warranty

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1	LIZENZEINRÄUMUNG. Dieses EULA räumt Ihnen die folgenden Rechte ein:

•	Anwendungssoftware. Sie sind berechtigt, eine Kopie des SOFTWARE-PRODUKTS oder eine frühere Version für dasselbe Betriebssystem auf einem einzelnen Computer zu installieren und zu verwenden. Der primäre Benutzer des Computers, auf dem das SOFTWARE-PRODUKT installiert ist, ist berechtigt, eine zweite Kopie für die ausschließliche Verwendung durch ihn selbst auf einem tragbaren Computer anzufertigen.

•	Speicherung/Netzwerkverwendung. Sie sind außerdem berechtigt, eine Kopie des SOFTWARE-PRODUKTS auf einer Speichervorrichtung, wie z.B. einem Netzwerk-Server, zu speichern oder zu installieren, wenn diese Kopie ausschließlich dazu verwendet wird, das SOFTWARE-PRODUKT über ein internes Netzwerk auf Ihren anderen Computern zu installieren oder auszuführen. Sie sind jedoch verpflichtet, für das SOFTWARE-PRODUKT für jeden Computer, auf dem das SOFTWARE-PRODUKT von der Speichervorrichtung aus installiert oder ausgeführt wird, eine Lizenz zu erwerben, die speziell für die Verwendung auf diesem Computer gilt. Eine Lizenz für das SOFTWARE-PRODUKT darf nicht geteilt oder an mehreren Computern gleichzeitig verwendet werden.

•	Lizenzpaket. Wenn Sie dieses EULA in einem Microsoft Licence Pak erworben haben, sind Sie berechtigt, die auf der gedruckten Kopie dieses EULAs angegebene Anzahl zusätzlicher Kopien des Computer-Software-Anteils des SOFTWARE-PRODUKTS anzufertigen und in der oben angegebenen Weise zu verwenden. Sie sind außerdem berechtigt, wie oben beschrieben eine entsprechende Anzahl zweiter Kopien für die Verwendung auf tragbaren Computern anzufertigen.

2	BESCHREIBUNG WEITERER RECHTE UND EINSCHRÄNKUNGEN.

•	Software als Schulversion. Sofern das vorliegende SOFTWARE-PRODUKT als "Schulversion" oder "AE" (Academic Edition) gekennzeichnet ist, müssen Sie "berechtigter Benutzer” einer anerkannten Ausbildungseinrichtung sein, um das SOFTWARE-PRODUKT verwenden zu dürfen. Wenn Sie kein berechtigter Benutzer einer anerkannten Ausbildungseinrichtung sind, haben Sie keine Rechte unter diesem EULA. Um festzustellen, ob Sie ein berechtigter Benutzer einer anerkannten Ausbildungseinrichtung sind, wenden Sie sich bitte an das Microsoft Sales Information Center, One Microsoft Way, Redmond, WA 98052-6399, U.S.A., oder an die Microsoft-Niederlassung in Ihrer Nähe.

•	Nicht zum Weiterverkauf bestimmte Software. Falls das SOFTWARE-PRODUKT als "Nicht zum Weiterverkauf bestimmt" oder “NFR” (Not For Resale) gekennzeichnet ist, sind Sie, ungeachtet anderer Abschnitte dieses EULAs, nicht berechtigt, das SOFTWARE-PRODUKT weiterzuverkaufen oder auf andere Weise gegen einen Gegenwert zu übertragen.

•	Beschränkungen im Hinblick auf Zurückentwicklung (Reverse Engineering), Dekompilierung und Disassemblierung. Sie sind nicht berechtigt, das SOFTWARE-PRODUKT zurückzuentwickeln (Reverse Engineering), zu dekompilieren oder zu disassemblieren, es sei denn und nur insoweit wie das anwendbare Recht, ungeachtet dieser Beschränkung, dies ausdrücklich gestattet.

•	Trennung von Komponenten. Das SOFTWARE-PRODUKT wird als einzelnes Produkt lizenziert. Sie sind nicht berechtigt, dessen Komponenten für die Verwendung auf mehr als einem Computer zu trennen.

•	Vermietung. Sie sind nicht berechtigt, das SOFTWARE-PRODUKT zu vermieten, zu verleasen oder zu verleihen.

•	Serviceleistungen. Microsoft bietet Ihnen möglicherweise Serviceleistungen in Verbindung mit dem SOFTWARE-PRODUKT ("Serviceleistungen"). Die Serviceleistungen können entsprechend den Microsoft-Bestimmungen und -Programmen, die im Benutzerhandbuch, der "Online"-Dokumentation und/oder anderen von Microsoft zur Verfügung gestellten Materialien beschrieben sind, genutzt werden. Jeder ergänzende Software-Code, der Ihnen als Teil der Serviceleistungen zur Verfügung gestellt wird, wird als Bestandteil des SOFTWARE-PRODUKTS betrachtet und unterliegt den Bestimmungen und Bedingungen dieses EULAs. Microsoft ist berechtigt, die technischen Daten, die Sie Microsoft als Teil der Serviceleistungen zur Verfügung stellen, für geschäftliche Zwecke, einschließlich der Produktunterstützung und -entwicklung, zu verwenden. Microsoft verpflichtet sich, solche technischen Daten ausschließlich anonym im Sinne des Datenschutzes zu verwenden.

•	Übertragung der Software. Sie sind berechtigt, alle Ihre Rechte aus diesem EULA dauerhaft zu übertragen, vorausgesetzt, Sie behalten keine Kopien zurück, Sie übertragen das vollständige SOFTWARE-PRODUKT (einschließlich aller Komponenten, der Medien und des gedruckten Materials, aller Updates, dieses EULAs und, sofern vorhanden, des/der Echtheitszertifikats/e), und der Empfänger stimmt den Bedingungen dieses EULAs zu. Wenn es sich bei dem SOFTWARE-PRODUKT um ein Update handelt, muß jede Übertragung auch alle früheren Versionen des SOFTWARE-PRODUKTS einschließen.

•	Kündigung. Unbeschadet sonstiger Rechte ist Microsoft berechtigt, dieses EULA zu kündigen, sofern Sie gegen die Bestimmungen und Bedingungen dieses EULAs verstoßen. In einem solchen Fall sind Sie verpflichtet, sämtliche Kopien des SOFTWARE-PRODUKTS und alle seine Komponenten zu vernichten.

3	UPDATES. Wenn das SOFTWARE-PRODUKT als Update gekennzeichnet ist, müssen Sie über die entsprechende Lizenz für ein Produkt, das von Microsoft als für das Update geeignet anerkannt wird, verfügen, um das SOFTWARE-PRODUKT verwenden zu dürfen. Ein als Update bezeichnetes SOFTWARE-PRODUKT ersetzt und/oder ergänzt das Produkt, das die Basis für das Update bildet. Sie sind verpflichtet, das Update-Produkt nur in Übereinstimmung mit den Bestimmungen dieses EULAs zu verwenden. Wenn das SOFTWARE-PRODUKT ein Komponenten-Update eines Pakets von Software-Programmen ist, das für Sie als einzelnes Produkt lizenziert wurde, sind Sie nur berechtigt, das SOFTWARE-PRODUKT als Bestandteil dieses einzelnen Produktpakets zu verwenden und zu übertragen. Das SOFTWARE-PRODUKT darf nicht getrennt vom Paket auf einem anderen Computer verwendet werden.

4	URHEBERRECHT. Eigentum und Urheberrecht an dem SOFTWARE-PRODUKT (einschließlich, aber nicht beschränkt auf Bilder, Fotografien, Animationen, Video, Audio, Musik, Text und "Applets", die in dem SOFTWARE-PRODUKT enthalten sind), den gedruckten Begleitmaterialien und jeder Kopie des SOFTWARE-PRODUKTS liegen bei Microsoft oder deren Lieferanten. Das SOFTWARE-PRODUKT ist durch Urheberrechtsgesetze und internationale Urheberrechtsbestimmungen geschützt. Aus diesem Grund sind Sie verpflichtet, das SOFTWARE-PRODUKT wie jedes andere durch das Urheberrecht geschützte Material zu behandeln, mit der Ausnahme, daß Sie berechtigt sind, das SOFTWARE-PRODUKT auf einem einzelnen Computer zu installieren, vorausgesetzt, Sie bewahren das Original ausschließlich für Sicherungs- und Archivierungszwecke auf. Sie sind nicht berechtigt, das das SOFTWARE-PRODUKT begleitende gedruckte Material zu vervielfältigen.

5	SOFTWARE AUF ZWEI SPEICHERMEDIEN. Möglicherweise erhalten Sie das SOFTWARE-PRODUKT auf mehr als einem Speichermedium. Unabhängig von Typ oder Größe der erhaltenen Medien dürfen Sie nur ein einziges Medium verwenden, das für den Computer geeignet ist. Sie sind nicht berechtigt, das andere Medium auf einem anderen Computer zu installieren oder zu verwenden. Sie sind nicht berechtigt, das andere Medium zu verleihen, zu vermieten, zu verleasen oder anderweitig an andere Benutzende zu übertragen, es sei denn, dies geschieht als Teil einer dauerhaften Übertragung (wie oben beschrieben) des SOFTWARE-PRODUKTS.

BESCHRÄNKTE GEWÄHRLEISTUNG

HINSICHTLICH DER BESCHRÄNKTEN GEWÄHRLEISTUNG UND HINSICHTLICH DER BESONDEREN IN IHREM LAND GELTENDEN BESTIMMUNGEN BEACHTEN SIE BITTE DIE BROSCHÜRE ÜBER DIE BESCHRÄNKTE GEWÄHRLEISTUNG, DIE IN DIESEM PAKET ENTHALTEN IST ODER DIE MIT DEM GEDRUCKTEN MATERIAL DES SOFTWARE-PRODUKTS ZUR VERFÜGUNG GESTELLT WIRD.


You're having other problems
Your guide to Microsoft Technical Support

You can find late-breaking updates and technical information in the readme file that came with your product disks or compact disc.

If you still have a question, Microsoft offers technical support and services ranging from self-help tools to direct assistance with a Microsoft technical engineer.

Note: The services and prices listed here are available in the United States and Canada only.  Support services may vary outside the U.S. and Canada.  For more information on support in other locations, contact your local Microsoft subsidiary.

Microsoft’s support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice.

Choose the support option that’s right for you

Outside the U.S. and Canada, contact the local Microsoft subsidiary office in your area. For a list of worldwide Microsoft subsidiaries, click:

Microsoft Technical Support worldwide


Choose the support option that's right for you
Choose the support option that’s right for you

Here are the options you can choose from:

Self-help tools

Self-help tools online

Direct assistance from a Microsoft Technical Support Engineer

Direct assistance from a Microsoft Technical Support Engineer

Other Microsoft services

Includes information on customer service and text telephone numbers for the deaf. For more information, click:

Other Microsoft services

Microsoft Technical Support worldwide

For information on how to obtain Microsoft Technical Support from Microsoft worldwide subsidiaries outside the U.S. and Canada, click:

Microsoft Technical Support worldwide


Self-help tools

Support Online at http://support.microsoft.com/support

Rather help yourself to answers? Support Online makes it easy. Simply select your product and type in your question. Because the site’s search engine uses a natural language query, you can even write your question in your own words. Then click “Find” and Support Online does all the rest, employing the latest Microsoft technologies to instantly search Microsoft Technical Support’s vast collection of problem-solving tools and technical information like the Knowledge Base and Frequently Asked Questions. Next time you have a technical question, use Support Online and see how easy it is to get the answers you need.

Additional information

Choose the support option that’s right for you

Other self-help tools

Direct assistance with a Microsoft Technical Support Engineer

Other Microsoft services

Microsoft Technical Support worldwide


Other self-help tools

In addition to the Internet resources, Microsoft Technical Support provides the following additional technical information resources:

Microsoft TechNet: If you are an information technology (IT) or Help desk professional responsible for administering your corporate network or supporting end users then you can stay on top of your organization's requirements with TechNet. TechNet is a comprehensive resource for evaluating, implementing, and supporting Microsoft business products. Every month, TechNet delivers two CDs packed with more than 150,000 pages of the critical information you need to smoothly deploy mission-critical systems and minimize downtime–all while building your technical expertise. To subscribe, see your local authorized retailer, or call (800) 344-2121, Monday through Friday, excluding holidays, 6:30 A.M to 5:30 P.M. Pacific time.

Microsoft Developer Network Library (MSDN): If you develop applications for the Internet or the Windows® operating system, or use Microsoft products for any other development purposes, you'll enhance your productivity with an MSDN subscription. MSDN is Microsoft's official source for technical programming information, SDKs, DDKs, Windows, BackOffice™, Microsoft Office, and Visual Tools for developers. For more information on MSDN subscription levels and benefits, visit MSDN online at: http://www.microsoft.com/msdn/. Or call (800) 759-5474, Monday through Friday, excluding holidays, 6:30 A.M. to 5:30 P.M. Pacific time.

Microsoft Download Service (MSDL): Provides direct modem access to Microsoft’s electronic technical library, which contains sample programs, device drivers, patches, software updates, and programming aids. The service is available 24 hours a day, 365 days a year. In the U.S. dial (425) 936-6735. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit. In Canada, dial (905) 507-3022. Connect information: 1200 to 28800 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips: An automated toll-free telephone service for quick answers to common technical questions, as well as technical articles by telephone, fax, or mail. To access FastTips or to receive a catalog of the articles available, call one of the following numbers on a touch-tone telephone:

Desktop Applications:	(800) 936-4100

Desktop Systems:	(800) 936-4200

Development Tools:	(800) 936-4300

Business Systems:	(800) 936-4400

You can use the following keys on your touch-tone telephone after you reach FastTips.

To do this:	Press this key:
Advance to the next message	*
Repeat the current message	7
Return to the beginning of FastTips	#
Additional information

Choose the support option that’s right for you

Self-help tools: Microsoft Technical Support online

Direct assistance with a Microsoft Technical Support Engineer

Other Microsoft services

Microsoft Technical Support worldwide


Direct assistance with a Microsoft Technical Support Engineer

Standard No-Charge Support

If you still need answers to your technical questions, Microsoft offers no-charge support for retail* versions of Revenge of Arcade as follows:

Unlimited no-charge support

To receive your Standard No-Charge Support, in the U.S., please call (425) 637-9308, 6 A.M. to 6 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, please call (905) 568-3503, 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays. Note: Toll-charges may apply.

In the U.S. and Canada, you can also submit your support question via the Internet with Web Response. For more details, go to Support Online at http://support.microsoft.com/support.

Note: If your Microsoft product was pre-installed or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. For support, contact the manufacturer or source from which you obtained your Microsoft product.

When you contact us for support, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

•	The version of the Microsoft product you use.

•	The type of hardware you use.

•	The operating system you use.

•	The exact wording of any messages that appeared on your screen.

•	A description of what happened and what you were doing when the problem occurred.

•	A description of how you tried to solve the problem.

After-hours support

If you require support after normal business hours, you can purchase Pay-Per-Incident Support:

•	In the U.S., for a fee of $15US per incident, please call (800) 936-5600 or (900) 555-2400, 24 hours a day, seven days a week, including holidays.

•	In Canada, for a fee of $45CDN plus tax per incident, please call (800) 668-7975, 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays.

•	In the U.S. and Canada, you can also submit your support question via the Internet with Web Response. For more details, go to Support Online at http://support.microsoft.com/support.

Note: Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express credit card. Support fees for the (900)# calls will appear on your telephone bill.

Priority Annual Support

If you anticipate a higher volume of support incidents, or need priority access to Microsoft Technical Support Engineers, you can purchase a Priority Annual Desktop Account as follows:

•	In the U.S., for more information or to purchase an annual account at a cost of $295US per 10 incidents, please call (800) 936-3500, 24 hours a day, seven days a week, including holidays.  To submit an incident against an existing account, call (800) 936-4700, 24 hours a day, seven days a week, including holidays.

•	In Canada, for more information, to purchase an annual account at a cost of $295CDN plus tax per 10 incidents, or to submit an incident against an existing account, please call (800) 668-7975, Monday through Friday, excluding holidays, 8:00 A.M. to 8:00 P.M. eastern time.

Additional information

Choose the support option that’s right for you

Self-help tools: Microsoft Technical Support online

Other self-help tools

Other Microsoft services

Microsoft Technical Support worldwide


Other Microsoft services

Text telephone

Microsoft text telephone (TTY/TDD) services are available for the deaf or hard-of-hearing. In the U.S., using a TTY/TDD modem, dial (425) 635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, using a TTY/TDD modem, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. eastern time, Monday through Friday, excluding holidays.

Microsoft Customer Service

For customer service issues on Microsoft products, upgrades, and services, contact the Microsoft Sales Information Center. In the U.S., call (800) 426-9400. In Canada, call (800) 563-9048.  Note:  Technical support is not available at these numbers.

Additional information

Choose the support option that’s right for you

Self-help tools: Microsoft Technical Support online

Other self-help tools

Direct assistance with a Microsoft Technical Support Engineer

Microsoft Technical Support worldwide


Microsoft Technical Support worldwide

If you are outside the U.S. and have a question about a Microsoft product, first:

•	Check the information in this Help file or product manual.

•	Check the readme files that come with your product disks. These files provide general information that became available shortly before the product was released.

•	Go to Support Online at http://support.microsoft.com/support.

If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office in your area.

Contacting a Microsoft subsidiary office

When you call your local Microsoft subsidiary, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information:

•	The version of the Microsoft product you use.

•	The type of hardware you use, including network hardware, if applicable.

•	The operating system you use.

•	The exact wording of any messages that appeared on your screen.

•	A description of what happened and what you were doing when the problem occurred.

•	A description of how you tried to solve the problem.

Important:  Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please see the phone number section of http://www.microsoft.com/support/. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.

Microsoft worldwide subsidiaries

•	Argentina
Microsoft de Argentina S.A.
Customer Service: (54) (1) 316-4600
Fax: (54) (1) 316-4698
Technical Support Phone (54) (1) 316-4664

•	Armenia
See Russia

•	Australia
Microsoft Pty. Ltd.
Fax: (61) (02)9805 1108
Sales Information Centre: (61) (02) 9870-2100
Internet://www.microsoft.com.au/
Technical Support:
Phone: (61) (02) 9870-2131
Fax: (61) (02) 9805 0519

•	Austria
Microsoft Ges.m.b.H.
Phone: (+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
Information: 0660-6520
Prices, updates, etc.: 0660-6520
 Standard Support:
Installation and Handling:  01 50222-2255
General information about Support Network in Central Europe:
FAX: 01805-251191

•	Azerbaijan
See Russia

•	Belgium
Microsoft NV
Phone: +32-2-730 39 11
Fax: +32-2-726 96 09
Microsoft Information Center: +32-2-481 52 52
Bulletin Board: +32-2-726 85 45 (14400/1200/2400/9600 bd, 8N1, ANSI)
Technical Support:
+32-2-513 32 74 (Dutch speaking)
+32-2-502 34 32 (English speaking)
+32-2-513 22 68 (French speaking)

•	Belorussia
See Russia

•	Bolivia
See Argentina

•	Brazil
Microsoft Informatica Ltda.
Phone: (55) (11) 5514 –7100
Fax: (55) (11) 5514 - 7106/5514-7107
Technical Support:
Phone: (55) (11) 5506-8087
Fax: (55) (11) 5506-7621
Automatic Fax: (55) (11) 5506-8506
Technical Support Bulletin Board Service: (55) (11) 5506-1234
Customer Support:  (55) (11) 822-5764

•	Canada
Microsoft Canada Inc.
Head Office Phone: 1 (905) 568-0434
Customer Information Centre: 1 (800) 563-9048
Technical Support:
Desktop Systems including Microsoft Windows 95: (905) 568-4494
Microsoft Office and Office Components: (905) 568-2294
Other Standard Technical Support: (905) 568-3503
Priority Support Information: (800) 668-7975
Text Telephone (TTY/TDD) (905) 568-9641
Technical Support Bulletin Board Service: (905) 507-3022

•	Caribbean
Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support: (214) 714-9100

•	Central America
See Latin America

•	Chile
Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Customer Service: 56-2-800-213121
Personal Operating System and Applications:
Phone: 56-2-330-6222
Fax: 56-2-341-1439

•	China
Microsoft (China) Co. Ltd
4/F Kai Yuen Commercial Building
No.28 Zhichunli, Hai Dian District
Beijing 100086, PRC
Phone: 011-86-10-6261-7711
Fax: 011-86-10-6253-6630

•	Colombia
Microsoft Colombia
Phone: (571) 618 2245
Fax: (571) 618 2269
Technical Support:
Línea de Respuesta Microsoft
Phone: (571) 5230022
Fax: (571) 5231220
Voice Mail: (571) 5034216

•	Croatia
Microsoft Hrvatska d.o.o.
Phone: (+385) (1) 304 555
Fax: (+385) (1) 335 051
Technical Support:
(Please, contact the subsidiary.)

•	Czech Republic
Microsoft s.r.o.
Phone (+42) (2) 611 97 111
Fax: (+42) (2) 611 97 100
Technical Support:
(+420) (2) 2150 3222

•	Denmark
Microsoft Denmark
Phone: (45) 44 89 01 00
Fax: (45) 44 68 55 10
Technical Support:
Phone: (45) 44 89 01 11
Microsoft Sales Support: (45) 44 89 01 90
Microsoft FastTips: (45) 44 89 01 44
(Document 303030 in FastTips contains detailed instructions)
Microsoft MSDL (BBS): (45) 44 66 90 46

•	Dominican Republic
See Central America

•	Dubai
Microsoft Middle East
Phone: (971) 4 513 888
Fax: (971) 4 527 444
Technical Support:
Personal Operating Systems & Desktop Applications ONLY:
Phone: (971) (4) 524 488
Fax: (971)- 4 – 524 495
email: mts@emirates.net.ae
Priority Support Information: (971) (4) 555 752

Customer Service Center:
(Version upgrade / TechNet  and MSDN subscription)
Phone: (971) (4) 655 082
Fax: (971) (4) 655 097

•	Ecuador
Corporation Microsoft del Ecuador S.A.
Phone: (593) 2 460-447, (593) (2) 460-451
Customer Service: (593) (2) 460-453, (593) (2) 460-458
Technical Support: (593) (2) 463-094

•	Egypt
Microsoft Egypt
Phone: +202-418-6101
Fax: +202-4174766
Technical Support:
Personal Operating Systems and Desktop Applications ONLY:
Phone: (202) 261 3991 / 6
Fax: (971) 403 2718

•	England
See United Kingdom

•	Estonia
See Germany
Technical Support:
(+372) 650 49 99

•	Finland
Microsoft OY
Phone: +358-(0)9-525 501
Fax: +358-(0)9-878 8770
Technical Support:
Phone: +358-(0)9-525 502 500
Sales Support: +358-(0)9-525 5026
Microsoft MSDL: +358-(0)9-878 77 99
(Information in Swedish and English)
Microsoft FastTips: +358-(0)9-525 502 550
(Information in Swedish and English)

•	France
Microsoft France
Phone: (33) 01 69-86-46-46
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Technical Support Phone: (33) 01-69-86-10-20
Technical Support Fax: (33) (01) 69-28-00-28

•	French Polynesia
See France

•	Georgia
See Russia

•	Germany
Microsoft GmbH
Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 08105-25-1199
Internet:  www.microsoft.com/germany
Standard Support: Installation and Handling:  01805/67 22 55
General information about Microsoft support in Central Europe:
Fax: 1805-25-1191

•	Greece
Microsoft Hellas, S.A.
Phone: (30)(1) 6806-775 through (30)(1) 6806-779
Fax: (30)(1) 6806-780
Technical Support
Phone: (30) (1) 9247-030
Fax: (30) (1) 9215-363

•	Hong Kong
Microsoft Hong Kong Limited
Fax: (852)2560-2217
Product support Faxback Service: (852)2535-9293
Microsoft Club Hotline: (852)28044277
Technical Support: (852) 2804-4222

•	Hungary
Microsoft Hungary
Phone: +36 (1) 327-2800
Fax: +36 (1) 327-2899
Technical Support: +36 (1) 267-4636 (2MSINFO)

•	Iceland
See Denmark

•	Ireland
See United Kingdom

•	India
Microsoft India
Phone: (011) (91) (80) 5092678, (011) (91) (11) 646 0767, 646 0813
Fax: (011) (91) (80) 509-2601, (011) (91) (11) 647- 4714

•	Indonesia (SP)
Microsoft Indonesia - Jakarta
Technical Support
Phone: 62 21 5721060
Fax: 62 21 5732077

•	Israel
Microsoft Israel Ltd.
Phone: 972-3-613-0833
Fax: 972-3-613-0834

•	Italy
Microsoft SpA
Phone: (39) (2) 7039-21
Fax: (39) (2) 7039-2020
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
Microsoft by Fax (Fax-on-demand service):
(39) (2) 70-398-888
Customer Service (New product info, product literature):
(39) (2) 70-398-398
Dealer Support (Customer Service for resellers only):
(39) (2) 70-398-388
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 7039-21

•	Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (424) 41-8700
(Technical Support options/ Support Contract)
Phone: 0120-37-0196 (toll free domestic only)
Channel Marketing Information Center:
(Presales Product Support)
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 245-6995
Customer Service Phone :
(Version upgrade/Registration)
Phone: (81) (48) 226-5500
Fax: (81) (48) 226-5511

•	Kazakhstan
See Russia

•	Kirgizia
See Russia

•	Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Service:  080-022-7337 (toll free domestic only)
Technical Support
Office Technical Support: (82) (2) 508-0040
Windows Technical Support: (82) (2) 563-0054
Developer Technical Support: (82) (2) 566-0071
Microsoft FastTips: (82) (2) 3453-7555
Support Sales: (82) (2) 531-4544

•	Latin America
Microsoft
Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100
http://www.microsoft.com/latam/soporte

•	Liechtenstein
See Switzerland (German speaking)

•	Luxembourg
Microsoft NV
Phone: +32-2-730 39 11
Microsoft Information Center: +32-2-481 52 52
 Bulletin Board: +32-2-726 85 45
(1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
+32-2-513 32 74 (Dutch speaking)
+32-2-502 34 32 (English speaking)
+32-2-513 22 68 (French speaking)

•	Malaysia (SP)
Microsoft (Malaysia) Sdn Bhd:
Phone: (60-3) 793-9595
Fax: (60-3) 791-6080

•	México
Microsoft México, S.A. de C.V.
267-2110 Atencion a Distribuidores
265-3380 Atencion a Clientes
265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
267-2190 Soporte de Servidores y Herramientas de Desarrollo
Fast Tips: (52)(5) 2612199
Microsoft BBS  628-6200/02 MSMEXICO sin password

•	Morocco
Microsoft Afrique Du Nord
Phone: (212) 2 47 10 72
Fax: (212) 2 47 10 86

•	·Netherlands
Microsoft BV
Phone: 023-5689189
Customer Service: 023-5677700
Bulletin Board: 023-5634221
(1200/2400/9600/14400bd, 8N1, ANSI)
Technical Support:
023-5677877 (Dutch speaking)
023-5677853 (English speaking)

•	New Zealand
Microsoft New Zealand Ltd
Phone: 64 (9) 357-5800
Fax: 64 (9) 358-3726
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 307-0516 and 357-5577

•	Northern Ireland
See United Kingdom

•	Norway
Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support: +(47) 22 02 25 50
Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +(47) 22 18 22 09
Microsoft FastTips: +(47) 22 02  25 70
(Document 404040 in FastTips contains detailed instructions)

•	Papua New Guinea
See Australia

•	Paraguay
See Argentina

•	Peru
See Latin America

•	Philippines (SP)
Microsoft Philippines
Phone: 632 811 0062
Technical Support:
Phone : 632 892 2295/2495
Fax: 632 813 2493

•	Poland
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 865-99-33
Technical Support:
+(48-22) 865-99-66

•	Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support:
Standard Support:
(351) 1 4409280/1/2/3
Fax : (351) 1 4411655

•	Republic of Ireland
See United Kingdom

•	Romania
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support:
(+40) (1) 312 09 48

•	Russia
Microsoft A/O
Microsoft Information Center: (095)-913-99-88

•	Scotland
See United Kingdom

•	Saudi Arabia
Microsoft Saudi Arabia
Phone: +966-1-488-1165
Fax: +966-1-488-1576
Technical Support
(Personal Operating System and
Desktop Applications only):
Phone: 800 124 0500
(toll free within Saudi Arabia)
Fax: 966-1-4740576

•	Singapore
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer Services:
Phone: (65) 433-5488
Fax: (65) 339-9958
Product Support Services:
Phone: (65) 337-9946
Fax: (65) 337-6700

•	Slovenia/Slovenija
Microsoft d.o.o.
Phone: (+386) (61) 1800 8-00
Fax: (+386) (61) 1800 822
Technical Support:
(+386) (61) 185 3449

•	Slovak Republic
Microsoft Slovakia s.r.o.
Phone (+421) (7) 37 63 02
Fax: (+421) (7) 37 66 71
Technical Support: (+421) (7) 531 20 83

•	South Africa
Microsoft South Africa
Phone: (27) 11 445 0000
Fax: (27) 11 445 0046
Technical Support:
Toll Free): 0 802 11 11 04
(Toll): (27) 11 445 0000
Fax:  (+27) 11 445-0343

•	South East Africa and Indian Ocean Islands
See South Africa

•	Spain
Microsoft Iberica SRL
Phone: (34) 1-807-9999
Fax: (34) 1-803-8310
Technical Support: (34) 1 -3754004
Customer Service: (34) 1-3754004
Fax Back telephone: (34) 1-3754004

•	Sweden
Microsoft AB
Phone: +46-(0)8-752 56 00
Fax: +46-(0)8-750 51 58
Technical Support: +46-(0)8- 752 09 29
Sales Support: +46-(0)8- 752 56 30
Microsoft MSDL: +46-(0)8-750 47 42
Microsoft FastTips: +46-(0)8-752 29 00
(Document 202020 in FastTips contains detailed instructions)

•	Switzerland
Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Customer Service: 0848-858-868
Documentation:
Phone: 0800-55-59-00
Fax: 01 311-72-27, Microsoft Info-Service, Postfach, 8001 Zürich
Standard Technical Support:
(German speaking) Installation and Handling:
0848 80 - 2255
Standard Technical support
(French speaking): 022-738 96 88
General information about Microsoft Support in Central Europe:
Tel. 0848-80-2330
Internet: www.microsoft.com/switzerland

•	·Tadzhikistan
See Russia

•	Taiwan Region
Microsoft Taiwan Corp.
Phone: (886) (2) 504-3122
Fax: (886) (2) 504-3121
Technical Support: (886) (2) 508-9501

•	Thailand
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198

•	Turkey
Microsoft Turkey
Phone: 90 (212) 258 59 98
Fax: 90 (212) 258 59 54
Support Hotline:
Phone: 90 (212) 258 96 66
Fax: 90 (212) 258 95 99
Bulletin Board Service: 90 (212) 227 93 90

•	Turkmenistan
See Russia

•	United Kingdom

Microsoft Limited
Fax: (0870) 60 20 100
Phone: (0870) 60 10 100
Microsoft KeyData:
(Bulletin Board Service)
 (0870) 50 30 200 (up to 28.8Kbaud, n, 8, 1)
Microsoft KeyFax:
(Faxback Information Service)
(0870) 50 30 100
Technical Support:
Desktop Applications, Home Products, Desktop Systems
and hardware: 0870 50 10 100

Developer Products: 0870 50 10 200

Business Systems: 0870 50 10 300

Customers phoning from Ireland should dial 706 5353 for technical support.

Minicom Line 0870 50 30 400
Pre-Sales Information: Microsoft Connection
(0345) 00 2000

•	Uruguay
Technical Support: (598) (2) 77-4934

•	Uzbekistan
See Russia

•	Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: (582) 265-9922
Fax: (582) 265-0863
Technical Support: (582) 993-6755

•	Wales
See United Kingdom

Additional information

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Self-help tools: Microsoft Technical Support online

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